You may return most new, unopened items within 14 days of delivery for a full refund. Return shipping fee's are the at customer’s expense. A (RMA) Return Merchandise Authorization Form must be requested before the item can be returned.
Items returned without a RMA will not be credited and may be refused and sent back. Item tracking information must be sent to Infinity FRP Supply when Item is shipped. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). We can't take back open cans, custom cut fabrics, or items that cannot be repackaged and sold as new. There is a 15% restocking fee for items returned because of buyer’s remorse or choosing the wrong item.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
We ship fast and can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.
When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.
Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.